Privacy Policy
Translution is committed to protecting your privacy. The following privacy
policy establishes what personal information is gathered, how we gather
personal information while you visit our website, and how we handle your
personal information.
Collection of Information
We do not collect personal information about you when you visit our site unless
you choose to provide us with such information. We only request such personal
information as is necessary to assist when you place an order, request a
service, complete an enquiry form or engage in certain other activities on our
website.
Using and Purchasing Translution Services
If you purchase or use a product or service from us, we request certain
personally identifiable information from you. The personal information we
collect may include your title, name, position, company address,preferred
language, contact email, login name, password, security question and answer,
organization, billing address, telephone numbers and credit/debit card
information.
We use this information to register and activate your use of the Translution
service, to send you information (both technical and marketing) by email, for
billing purposes (where applicable), and to provide you with support and to
service your enquiries.
Marketing Information and Newsletters
We will occasionally send you marketing information and newsletters
Out of respect for your privacy, we present the option not to receive these
types of communications. Please see "Choice and Opt-out" below.
If you no longer wish to receive our newsletter and promotional communications,
you may opt-out of receiving them by following the instructions included in
each newsletter or communication or by contacting us by clicking
here. You also have the opportunity to opt-out by changing your
personal details on our website (see Access to Personal Identifiable
Information below).
Service-related Announcements
We will send you strictly service-related announcements when it is necessary to
do so. For instance, if our service is temporarily suspended for maintenance,
we might send you an email. We will also send you an email when an update to
our software becomes available.
Generally, you may not opt-out of these communications, which are not
promotional in nature. If you do not wish to receive them, you have the option
to deactivate your license.
Customer Service
Based upon the personally identifiable information you provide us, we will send
you a registration email which confirms login username, password and other
information about Translution. We will also communicate with you in response to
your inquiries, to provide the services you request, and to manage your
account. We will communicate with you normally by email and via the support
pages on our website but also may communicate by telephone, when verbal
communication is required to provide you with a better service.
Surveys, Contests and Participatory Activities
We may provide you the opportunity to participate in contests, surveys and
participatory activities, such as the production of dictionaries on our site.
If you participate, we will request certain personally identifiable information
from you. Participation in these surveys or contests and participatory
activities is completely voluntary and you therefore have a choice whether or
not to disclose this information. The requested information typically includes
contact information (such as name, address and email address).
We may use a third party service provider to conduct these surveys or contests
and paricipatory activities; that company will be prohibited from using your
personally identifiable information for any other purpose. We will not share
the personally identifiable information you provide through a contest or survey
with other third parties unless we give you prior notice and choice.
Profiles
We store information that we collect through cookies and log files to create a
"profile" of your preferences. We do not tie your personally identifiable
information to information in the profile until you purchase a product or
service from us.
We share your profile in aggregate form only with third party organizations. We
do not link aggregate user data with personally identifiable information.
Personally identifiable information:
We share personally identifiable information with our affiliates and resellers
for payment of commissions due to them, to pass enquiries that you have made
for quotation and for other marketing purposes. Should you choose to opt-out of
receiving marketing information then our affiliates and resellers will not
contact you either by email or by telephone, unless you specifically request
that they do so.
Agents
We may use an outside shipping company to fulfill orders, and a credit card
processing company to bill you for goods and services. These companies do not
retain, share, store or use personally identifiable information for any other
purposes.
Service Providers
We use other third parties to provide other services. When you sign up for
these, we will share personal identifiable information as necessary for the
third party to provide that service.
Choice/Opt-out
We provide you the opportunity to ‘opt-out' of having your personally
identifiable information used for certain purposes, when we ask for this
information. For example, if you purchase a product/service but do not wish to
receive any additional marketing material from us, you can indicate your
preference when you order.
If you no longer wish to receive our newsletter and promotional communications,
you may opt-out of receiving them by following the instructions included in
each newsletter or communication or by emailing us at
support@translution.net. You also have the opportunity to opt-out by
changing your personal details on our website (see Access to
Personal Identifiable Information below).
Log Files
As is true of most Web sites, we gather certain information automatically and
store it in log files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze
trends, to administer the site, to track users' movements around the site and
to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable
information.
Cookies
A cookie is a small text file that is stored on a user's computer for
record-keeping purposes. We use cookies on our website.
We use both session ID cookies and persistent cookies. We use session cookies to
make it easier for you to navigate our site. A session ID cookie expires when
you close your browser. A persistent cookie remains on your hard drive for an
extended period of time. You can remove persistent cookies by following
directions provided in your Internet browser's "help" file.
We set a persistent cookie to track the payment of commission to our affiliates.
Persistent cookies also enable us to track and target the interests of our
users to enhance the experience of our website.
If you reject cookies, you may still use our site.
Some of our business partners (e.g., advertisers) may also use cookies on our
site. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by this website only and does
not cover the use of cookies by any advertisers.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by
Translution. Please be aware that we, Translution, are not responsible for the
privacy practices of other such sites.
We encourage you to be aware when you leave our site and to read the privacy
statements of each and every website that collects personally identifiable
information.
This privacy statement applies only to information collected by this website.
Bulletin Boards/Chat Rooms
We may introduce a bulletin board on this site. You should be aware that any
personally identifiable information you submit there can be read, collected, or
used by other users of these forums, and could be used to send you unsolicited
messages. We are not responsible for the personally identifiable information
you choose to submit in these forums. We also reserve the right to terminate
the accounts of visitors who use these services in a manner inconsistent with
our Terms of Use.
Access to Personally Identifiable Information
If your personally identifiable information changes, you may update it by making
the change on our website after logging in or by emailing our Customer Support
at support@translution.net or by
contacting us by telephone or postal mail at the contact information listed
below.
Security
The security of your personal information is important to us. When you enter
sensitive information (such as passwords or credit card number) when
registering to use our services or when purchasing goods or services from us,
we encrypt that information using secure socket layer technology (SSL).
To further protect the security of personal information, we also encrypt
information such as credit card numbers and passwords in our database. These
are not viewable by any Translution employee or agent.
Translution takes all reasonable precautions through the use of various security
technologies and procedures to protect your personal information from loss,
misuse, unauthorized access, disclosure, alteration and destruction. We follow
generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. However no
method of transmission over the Internet, or method of electronic storage, is
100% secure. Therefore, while we strive to use commercially acceptable means to
protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can contact us
here.
Business Transitions
In the event Translution goes through a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of its assets, your
personally identifiable information will likely be among the assets
transferred. You will be notified via email of any such change in ownership or
control of your personal information.
Changes in this Privacy Statement
Translution reserves the right to revise, amend or modify this privacy policy at
any time and in any manner. We will post any material revision, amendment or
modification on our website.
Disclosure of Personal Information
The personal information collected on this website will be used to operate the
website and to provide the services you have requested or authorised.
Translution will not sell or otherwise distribute any personal information
collected unless you authorise us to do so, other than as outlined above, and
will only use such information in the normal course of our business.
Translution may disclose personal information when required by law or in the
good faith belief that such disclosure is necessary in order to conform to
applicable law, comply with legal process served on Translution or to protect
the property or interests of Translution.
Acceptance of Privacy Policy
By providing any information requested and by continuing to use this website,
you have accepted our Privacy Policy, as revised, amend or modified.
Contact information
If you have any questions, comments, would like to update your information, or
lodge a complaint in regards to our privacy practices please contact us by
clicking here or contact us by telephone on +44
(0) 1684 585212 or write to us at:
Customer Support
Translution
Malvern Hills Science Park
Geraldine Road
Malvern
WR14 3SZ
United Kingdom