Troubleshooting
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This was a known issue in a early version of the software. Please download and install the latest version.
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This was a known issue in a early version of the software. Please download and install the latest version.
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This was a known issue in a early version of the software. Please download and install the latest version.
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Please make sure that you are selecting the contact from the Outlook Address
Book and not the Global Address List. Language information is only maintained
for contacts in the Outlook Address Book.
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This was a known issue in a early version of the software. Please download and install the latest version.
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If the document save popup has not automatically appeared then please take the
following steps:
1. Open up the Translution Control Centre (TCC) from the Start Menu, or
by double click on TCC icon in tray at bottom right of screen.
2. Seect the Job Status tab. When the status has changed to 'downloaded'
the document is ready for use.
3. Double click on the left hand-side of the row in the Job Status list to bring
up an Open or Save popup window.
By selecting the Notify me immediately a translation is completed option
in the TCC Properties you will be notified of Word translations without having
to access the TCC again.
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If Word displays a popup dialog informing you of a change
to your Normal.dot Word template please select Yes to save the changes
and continue. This was a known issue in a early version of the software. Please download and install the latest version.
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In MS Word in the Tools -> Options -> Security tab you may set a password
to open your word document. If this is enabled, the Translution central site
will not be able to access the document in order to Translate it. You must make
sure this feature is disabled before sending a document for translation.
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If the Translution toolbar is not visible within Internet Explorer then please
take the following steps:
1. Select the Translution toolbar from the list in the Toolbars option
of the View menu at the top of the Internet Explorer Window.
2. From same menu, uncheck the Lock the toolbars option if not already
unchecked.
3. The Translution toolbar should now be visible alongside your existing
Internet Explorer toolbars. Move the Translution toolbar to a suitable location
and lock in place by selecting the Lock the toolbars option from the View
menu.
Please note that Translution is not yet compatible with Internet Explorer 7.0
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This was a known issue in a early version of the software. Please download and install the latest version.
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Please take the following steps:
1. Open up the Translution Control Centre (TCC) from the Translution
options in the Start – All Programs Menu, or by double click on TCC icon
in tray at bottom right of screen.
2. Select the Job Status tab. When the status has changed to 'downloaded'
the document is ready for use.
3. Double click on the left hand-side of the row in the Job Status list to bring
up an Open or Save popup window.
Note: Documents can be dragged-&-dropped into the Documents area of
the TCC to perform batch translations of multiple documents.
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Check that the dictionary has been compiled correctly by taking the following
steps:
1. Open up the Translution Dictionary Manager (TDM) from the Translution options
in the Start – All Programs
Menu.
2. Enter your email address and password to start the TDM.
3. Select the Compilations option from the Utilities menu at the
top of the TDM screen.
4. Select the View Logs option from the Compilations menu, and
check that the latest dictionary has been compiled successfully and downloaded.
5.If the latest dictionary has not been compiled, then compile it now by
selecting the Compile Dictionary option from the Compilations menu.
Then press the Compile button. Compilation of the dictionary may take
some time, but view progress via the View Logs option from the Compilations
menu.
Finally, if your dictionary entry is still not being used within your email or
document translations then there may be a problem with the dictionary entry
itself. Please check the source and target language text, and their associated
linguistic properties for mistakes. Make any necessary changes and re-compile
the dictionary.
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You can either download the .NET Framework 1.1 executable separately or download
a version of the Translution product with includes the .NET Framework 1.1.
Please see our download page.
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1. In Outlook, select Options in Tools Menu.
2. In new dialog box click the Advanced tab.
3. Click the Advanced Options button.
4. In the new dialog box click the Add-In Manager button.
5. In the new dialog box uncheck the Redemption Helper Outlook Extension
6. Click OK three times.
This should allow Outlook to be opened without the dialog box appearing.
This was a known issue in a early version of the software. This does not occur with versions of the software 1.4.1 and higher.
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Yes. However you need to ensure that the translation@translution.com and
admin@tranlsution.com email addresses are added to the Spam filtering
software's acceptable email address list.
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